Privacy Policy
Effective Date: October 5, 2026
Chain Mountain Recreation (“CMR,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website, mobile app, rental services, event services, décor services, moving services, and related services.
Information We Collect
When you interact with CMR, we may collect information you voluntarily provide, including your name, phone number, email address, pickup or delivery location, event or service location, booking information, requested dates, and details about the products or services you request. We may also receive technical information associated with use of our website or mobile app, such as device information, usage information, and other information collected through the technology and service providers that support our platforms.
How We Use Your Information
We may use your information to process and manage bookings, rental requests, purchases and service inquiries; provide quotes; communicate with you about your booking or service; coordinate deliveries, pickups, events, décor or moving services; provide customer support; improve our services; maintain business records; and comply with applicable legal requirements.
Payments
Payment transactions may be processed through third-party payment providers. CMR does not independently store complete payment-card information when payments are processed through these providers. Their handling of payment information is governed by their respective privacy and security practices.
Sharing of Information
CMR does not sell your personal information. Information may be shared with service providers or CMR team members when reasonably necessary to fulfill your booking, deliver a requested service, operate our website or mobile app, process payments, communicate with customers, or meet legal obligations.
Communications
If you provide your phone number, email address, or other contact information, CMR may use it to communicate with you regarding inquiries, bookings, quotes, transactions, service updates, reminders, and customer support. Where required, promotional communications will be sent subject to applicable consent requirements.
Data Security and Retention
We take reasonable measures to protect personal information from unauthorized access, misuse, loss, or disclosure. We retain information for as long as reasonably necessary to provide our services, maintain appropriate business records, resolve disputes, and satisfy applicable legal or regulatory requirements.
Your Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal and business recordkeeping requirements.
Third-Party Services
Our website and mobile app may use services provided by third parties, including Wix and payment, communication, analytics, or other technology providers. Those providers may process information according to their own privacy policies.
Children’s Privacy
CMR provides family and children’s entertainment services, but our website and mobile app are intended for use by adults making bookings or purchases. We do not knowingly seek to collect personal information directly from children without appropriate parental or guardian involvement.
Changes to This Privacy Policy
We may update this Privacy Policy as our services or legal requirements change. Updates will be posted on this page with a revised effective date.
Contact Us
For questions or requests regarding this Privacy Policy or your personal information, contact:
Chain Mountain Recreation
St. Kitts & Nevis
Email: info@chainmountainrental.com
Phone/WhatsApp: +1 (869) 667-6900
Website: ChainMountainRental.com